Our Staff

The staff at Golden Clouds are the best in Jamaica, and many have been with the Villa for over 20 years. Our top-notch staff specialize in pampering you on your holiday and providing you with the best possible service with a warm and friendly smile.


Golden Clouds is very much a family business, and our staff are an integral part of this family. We have a team-based approach to managing and maintaining the villa, and we share many of the tasks on the property. For example, our beautiful Zen garden is cared for by 5 different members of our staff – each with their own piece of paradise to demonstrate their horticultural skills.


Our staff share in our vision of “eco luxury” where we provide the utmost in service and attention to detail, while also working to minimize waste and pollution. The villa is equipped with solar panels to help reduce our carbon footprint, and our staff only use “green” products for the care and maintenance of the villa.



Wayne is our Villa manager and is responsible for ensuring the smooth overall operation of Golden Clouds. He pays close attention to the needs of our guests and works diligently to make your stay relaxing and enjoyable. His main focus is to ensure that our guests have a great time, but he is also an excellent chef and can often be found in the kitchen working with Pollyanna.
Pollyanna is our highly trained chef who is always cooking something up to suit even the most discerning palette. From the local cuisine of Jamaica. to the comfort foods from your own home, to the most exotic delicacy: Pollyanna will ensure you only get the most delicious of meals and desserts during your stay.
David is the Villa's houseman who ensures that our guests have a wonderful vacation experience. He is an expert bartender and also serves the evening meals in an elegant setting. He tends bar during lunch and cocktail hour, and is available to serve drinks throughout the day.
Kenneth serves breakfast and lunch and is also available to help with recreational equipment. Kenneth is our gardening expert and is responsible for many of the beautiful flowers that you see on the property.
Horace is the Villa's assistant houseman who will be on hand throughout the day should you want for anything, and will help David serve drinks and assists the kitchen at mealtimes. Horace serves cold drinks with a warm smile.
Lacyenne is our head of housekeeping and is a valued member of the Golden Clouds family. She brings a meticulous level of care and attention to every room she cleans.
Ziggy is our ever-smiling attendant who will make sure that you enjoy every moment on our beach. He keeps our beach in pristine condition and can assist you with kayaks, snorkeling, and beach volleyball.
Collin is our dedicated and skilled handyman and also looks after both of our swimming pools. He is responsible for keeping the property's mechanical systems in top shape, and also ensures the main lawn and its foliage are always well-maintained.
Lamoy is another one of our hard-working housekeeping staff who works tirelessly to ensure that your rooms are kept in top condition during your stay with us.
Jackson is our beloved gardener and pet "manager" who has been at Golden Clouds for over 30 years. Since he is now semi-retired, his main duty is to look after our 4 cats, 4 parrots, and two dogs. Jackson is our "parrot whisperer" and would be happy to introduce you to our parrots who reside in our large free-flight aviary.

Security

While Golden Clouds is a very safe, gated villa, and we have never had any crime on the property in our 100+ year history, we still take every precaution to ensure your complete safety during your stay with us. Oracabessa is a quiet, peaceful community, and while crime in our neighborhood is almost non-existent, we leave nothing to chance when it comes to our guest's safety. We have on-site, professionally-trained security personnel who are at the villa every night to provide maximum safety during your stay. The property is also fully-fenced with state-of-the-art high security cameras and monitors.


Medical Assistance

The Villa is equipped with a large first aid kit for basic medical attention. There are three physicians located in Oracabessa as well as a pharmacy. House calls can be arranged for on-site attention by a physician and there are hospitals located nearby in Port Maria and Ocho Rios. In the event of a serious emergency requiring airlift, Ian Fleming International airport is located a 5-minute drive from the Villa.